Every decision, action, and system event — searchable and forever.
Electrical · emergency. Chat intake — tenant reports burning smell from fuse box.
Searching NICEIC-certified electrician in Glasgow area. No preferred match.
Power flush quote £420 > £200 cap. MagnaClean optional extra.
PestAway Scotland, £145, 8 Jun 09:00–11:00. Within autonomy.
Preferred pest control contractor, BPCA member.
£95 to Highland Electrical. Invoice matched; tenant confirmed via app.
Quote £240 > £200 cap. Booking withheld pending approval.
Lothian Gas & Heating, £180, today 14:00–16:00.
Preferred contractor, Gas Safe, 2h response.
Heating · emergency. Consent message played; call recorded & transcribed.
3rd damp report in block this quarter (PF-1).
Asset under manufacturer warranty; no paid dispatch.
£150 to Granite City Roofing. Invoice matched agreed price; tenant confirmed; bank record unchanged.
Tenant marked job complete via SMS link.
Roofing · routine. Gmail intake.